Returns & Refunds

Last updated: 6 October 2026

1. Change-of-mind returns

For customers in the United Kingdom and European Union, you may have the legal right to cancel an online purchase within 14 days after receiving the goods.

For customers in other destinations, change-of-mind returns are available only where required by law or expressly offered by MARVA.

2. Return condition

Returned products should be sent back in a condition that allows inspection.

You may handle the product as reasonably necessary to assess it as you would in a shop. We may reduce a refund where the product has been used or damaged beyond that level, to the extent permitted by law.

3. Return request

Contact support@shopmarva.com before sending a return.

Include:

• order number;
• name used for the order;
• reason for the return;
• photographs or video where relevant.

Do not send a return to the sender address without receiving return instructions.

4. Return shipping costs

For a change-of-mind return, the customer normally pays return shipping unless MARVA has agreed otherwise or applicable law requires MARVA to pay.

For faulty, damaged or incorrectly supplied products, MARVA will provide an appropriate remedy and reimburse reasonable return costs where required by law.

5. Faulty products

If a product is faulty, does not match its description, is unsafe or does not perform as reasonably expected, contact us.

We may request photographs, video or inspection of the product to assess the issue.

Depending on the destination and the seriousness of the problem, the available remedy may include repair, replacement, refund or another remedy required by law.

6. Damaged or incorrect items

Contact us within 90 days of delivery with photographs of:

• the outer packaging;
• the shipping label;
• the product;
• any damaged or missing components.

We will investigate and provide an appropriate solution.

7. Refunds

Approved refunds are sent to the original payment method unless another method is agreed or required by law.

Refund timing depends on the payment provider.

8. Non-returnable situations

Nothing in this section removes statutory rights.

A change-of-mind return may be refused where the product has been materially damaged, misused or altered beyond reasonable inspection, subject to applicable law.

9. Contact

Returns and refund requests: support@shopmarva.com

We will send you the return address and instructions after you contact us.